Refund policy

REFUNDS & REPLACEMENTS

Claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving your order.

For packages lost in transit, claims must be made no later than 30 days after the estimated delivery date.

If an error is found to be on our part, the issue will be resolved at our expense via a replacement or full refund.

To submit a claim, please contact our Customer Support Team with a clear photo and brief explanation of the issue. Once your claim is reviewed and approved:

Replacements will be shipped within 3 business days.

Refunds will be processed back to your original payment method within a few business days.


EXCEPTIONS TO REFUNDS & REPLACEMENTS

We do not offer refunds or replacements in the following cases:

Incorrect Shipping Address: If the address provided is deemed insufficient by the courier and the shipment is returned, you will be responsible for the reshipment cost.

Unclaimed Packages: If a shipment is returned to us due to being unclaimed, reshipment costs will be your responsibility.

Buyer's Remorse: We do not accept returns or offer refunds for change-of-mind purchases. Any returns or exchanges are at your discretion and cost.

Rejected by Customs: If a package is rejected by customs and returned, no refund will be issued. Please ensure you are aware of your country's import regulations and duties.

Order Cancellation After Fulfillment: Orders that have already been prepared by our fulfillment team cannot be canceled or refunded, even if they have not yet shipped.

Product Discontinuation/Out-of-Stock: We do not compensate for promotional expenses if a product is discontinued or unavailable.

FedEx Uncollected Deliveries: If FedEx is unable to deliver due to issues like incorrect address, missing contact info, or unpaid import fees, and the package is abandoned or destroyed, we cannot offer a refund or replacement.

EU 14-Day Cooling-Off Period: To qualify for cancellation under this rule, you must first accept delivery of the goods. Failure to do so may invalidate your refund rights.


LATE OR MISSING REFUNDS

If you haven’t received your refund:

  1. Check your Welliva account for credit.
  2. Contact your credit card company or bank; processing times may vary.
  3. If you still need help, reach out to our Customer Support Team.